Frequently Asked Questions

It is completely fuss-free. Simply connect your client with our team via WhatsApp. Our dedicated consultants will advise them on the best StarHub plans, handle the paperwork, and coordinate the physical installation. You add value to your client without adding to your workload.

Just the client's name and contact number, or ask them to message us directly and mention your name. We'll take care of pricing, paperwork, and installation from there.

We'll update you once we've made contact, when the client signs up, and again once installation is confirmed. Feel free to check in with us anytime for a status update.

We will PayNow you upon successful installation.

No limit — you'll earn the referral fee for every successful signup and installation, whether it's one client or many.

These exclusive broadband rates, free router upgrades, and shopping vouchers are available for new homeowners and tenants renting a new home. This includes clients collecting keys for a new BTO, newly TOP Condos, taking over a resale property, or renting a new home.

Under the current New Homeowner promotions, standard NetLink Trust (NLT) activation and installation fees (worth $152.72) are completely waived. We ensure full transparency on any exceptional charges (such as non-standard wiring) before proceeding.

The shopping voucher offered is either a CapitaVoucher or a Unifi voucher, depending on the promotion available.

Yes. The package price can depend on the selected TV+ pass and channel options. Tell i-TUP which channels the client wants so the consultant can confirm the final price before signup.

Ask i-TUP about using a property agent's or friend's Singapore number temporarily, with the number holder's consent. Make sure the person can receive and relay appointment updates, and arrange to replace it with the client's number when available.

A 12-month plan may suit a tenant staying for around one year or longer who does not want a 24-month commitment. Ask i-TUP to compare the available options with the expected tenancy length and explain any continuation or early-termination terms before signup.

You can call the StarHub hotline at 1633 to reschedule your broadband installation date and time.

A standard router is usually suitable for smaller homes or layouts where one central unit can provide enough coverage. Mesh WiFi uses multiple coordinated router units to create one seamless network across larger homes, multiple rooms or multiple storeys, helping reduce weak-signal areas as you move around. The right setup depends on your home layout, walls and usage, so our Hub Trooper can recommend the most suitable option during installation.

Yes. The customer, property agent or an authorised representative needs to provide access to the unit during the confirmed installation window. Arrange access in advance and keep the contact person reachable.

Refer as early as possible and share the client's move-in date with i-TUP. Installation depends on the signed application, provisioning, available appointment slots and the property's fibre connection. Your consultant will share the confirmed appointment.

Some delays involve the property's fibre connection or NetLink Trust. i-TUP can help report the issue to StarHub and follow up on progress. Resolution depends on the case, so the installation date may need to change.

Additional-router charges depend on the plan, contract term and customer eligibility. Before adding a router, ask i-TUP to explain the payment method and any ongoing commitment, including whether the order can be cancelled or changed. Confirm the equipment needed before agreeing to the charge.

The first bill may include prorated charges for an initial partial billing period. Check the billed dates and individual charges rather than comparing only the total with the monthly subscription price. Ask StarHub to explain any unexpected amount.

For technical or billing assistance, contact StarHub on 1633. i-TUP can help with signup and installation coordination, and can assist with follow-up when the client needs help progressing an issue.

Yes, i-TUP Pte Ltd is an officially recognized and authorized StarHub Partner in Singapore. We are fully equipped to offer official promotions, hardware, and ongoing support for all StarHub services.

We can get our StarHub account manager to email you and confirm that we are a StarHub authorized reseller.