Property agent guide / i-TUP insights
How property agents can work with i-TUP
A simple way to refer clients for StarHub broadband and create an additional service opportunity for your property business.
The partnership in one minute
You introduce the client. i-TUP handles the broadband journey.
Connect clients who are moving or arranging broadband with i-TUP. We advise on StarHub options, handle pricing and paperwork, and coordinate installation.
You refer
Share the client’s name and contact number, or ask them to message us and mention your name.
We coordinate
i-TUP handles plan advice, paperwork, client contact and installation coordination.
You receive updates
We update you on client contact, signup and confirmed installation.
01 / Trust
Who is i-TUP?
i-TUP is an authorised StarHub broadband reseller. We help property agents and clients access StarHub promotions and arrange connectivity for a new home.
View StarHub new homeowner information →Need independent confirmation? i-TUP can arrange a StarHub account manager’s email confirming that i-TUP is an authorised reseller.
02 / Refer
What do you need to provide?
Start with the client’s name and contact number, or ask them to message i-TUP and mention your name.
Identify the opportunity
New homeowners, tenants and clients preparing to move may need broadband, TV+ or WiFi coverage advice.
Make the introduction
Send the client’s name and contact number to i-TUP, or introduce them to our WhatsApp team and ask them to mention your name.
Let i-TUP handle the next steps
We then handle plan pricing, paperwork, advice and installation coordination.
03 / Earn
Is there a referral fee?
A referral fee may be available for qualifying referrals and installations. Eligibility depends on the current plan, contract and promotional terms.
Current terms
Confirm with i-TUP
Ask i-TUP about the current referral-fee arrangement before referring a client.
Successful outcome
Signup + installation
Payment depends on a qualifying referral and successful installation.
Confirm referral fees, eligibility and payment arrangements with i-TUP, as promotional terms may change.
04 / Get paid
How does the payout work?
PayNow after successful installation
i-TUP pays the applicable referral fee by PayNow within three weeks after successful installation. Keep your contact and PayNow details ready, and contact the team for an update.
05 / Track
How will you know if the referral goes through?
i-TUP will update you at three key points:
Contact made
You will know when i-TUP contacts the client.
Client signs up
You will receive an update when the client signs up.
Installation confirmed
The final update confirms installation.
Contact i-TUP for a status update if needed.
06 / Grow
Is there a limit to referrals?
No limit.
You can earn the referral fee for each successful signup and installation, whether you refer one client or many.
Ready to refer a client?
Make the introduction on WhatsApp.
Send the client’s name and contact number, or ask them to message us and mention your name.
Refer a client via WhatsAppConfirm referral fees, promotional eligibility and payment arrangements with i-TUP before referring.